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Rakuten Privacy Policy

1. Introduction

1.1 Welcome to Rakuten-world trade center ltd. Rakuten takes its responsibilities under applicable privacy laws and regulations ("Privacy Act") seriously and is committed to respecting our Rakuten website and mobile applications ("Platform") (we refer to the Platform and the services we provide on the Platform collectively as "" Serve"). User means a user, including buyers and sellers (individually and collectively, "User", "you" or "your") who register an account with us to use the Services. We recognise the importance of the personal data you entrust to us and believe that it is our responsibility to properly manage, protect and process your personal data. This privacy policy ("Privacy Policy" or "Policy") is designed to help you understand how we collect, use, disclose and/or process the personal data you provide to us and/or we have about you, now and in the future , and to help you make an informed decision before providing us with any of your personal data.



1.2 "Personal data" or "personal data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information that the organization has or may have access to. Common examples of personal data might include name, ID number, and contact information.



1.3 By using the Services, registering for an account with us, accessing our Platform or accessing the Services, you acknowledge and agree that you accept the practices, requirements and/or policies outlined in this Privacy Policy, and you hereby consent to our collection as described herein , use, disclose and/or process your personal data. If you do not agree to the processing of your personal data as described in this Privacy Policy, please do not use our Services or access our Platforms. If we change our Privacy Policy, we will notify you, including by posting those changes or revised Privacy Policy on our Platform. We reserve the right to modify this Privacy Policy at any time. To the fullest extent permitted by applicable law, your continued use of the Services or Platform, including placing any orders,



1.4 This Policy applies in conjunction with other notices, contractual terms, consent terms applicable to our collection, storage, use, disclosure and/or processing of your personal data and is not intended to override such notices or terms unless we specify otherwise.



1.5 This Policy applies to buyers and sellers using the Services, unless expressly stated otherwise.





2. When does Rakuten collect personal data?



2.1 We will/may collect personal data about you:



when you register and/or use our Services or Platform, or open an account with us;

when you submit any form, including but not limited to an application form or other form related to any of our products and services, whether online or through a physical form;

when you enter into any agreements or provide other documents or information regarding your interactions with us, or when you use our products and services;

when you interact with us, such as by telephone (which may be recorded), letters, faxes, face-to-face meetings, social media platforms and emails, including with our customer service agents;

When you use our electronic services, or interact with us through our apps or use the services on our platforms. This includes, but is not limited to, through cookies that we may deploy when you interact with our app or website;

when you grant permission on your device to share information with our app or platform;

when you link your Rakuten account with your social media or other external accounts or use other social media features in accordance with the provider's policies;

when you transact through our services;

when you provide us with feedback or complaints;

when you register for a competition; or

When you submit your personal data to us for any reason.

The above is not exhaustive, but lists some common situations in which personal data about you may be collected.





3. What personal data will shoppers collect?



3.1 Personal data that Rakuten may collect include but are not limited to:



Name;

email address;

date of birth;

billing and/or shipping address;

bank account and payment information;

telephone number;

gender;

information sent by or in connection with the device used to access our Services or Platform;

Information about your network and the people and accounts you interact with;

Photographs or audio or video recordings;

Government-issued identification or other information we need for due diligence, understanding your customer, identity verification or fraud prevention purposes;

Marketing and communication data, such as your preferences in receiving marketing communications from us and third parties, your communication preferences and communication history with us, our service providers and other third parties;

Usage and transaction data, including details about your searches, orders, advertisements and content you interact with on the Platform, and other products and services relevant to you;

location data;

any other information about the user when the user registers to use our service or platform and when the user uses the service or platform, and information about how the user uses our service or platform; and

Aggregate data on user engagement with content.

3.2 You agree not to submit any inaccurate or misleading information to us and you agree to notify us of any inaccuracies or changes to such information. We reserve the right, in our sole discretion, to request further documentation to verify the information you have provided.



3.3 If you use your social media account (“Social Media Account”) to register as a user of our platform, link your Rakuten account to your social media account or use any Rakuten social media features, we may access your information Providers of social media accounts that have been voluntarily provided to you in accordance with the policies of such providers, and we will manage and use any such personal data in accordance with this policy at all times.



3.4 If you do not want us to collect the above information/personal data, you can opt-out at any time by informing our Data Protection Officer in writing. For more information on opting out, please see the section below titled "How do you withdraw consent, delete, request access or amend the information you provide to us?". Please note, however, that opting out or withdrawing your consent to our collection, use or processing of your personal data may affect your use of the Services and Platform. For example, opting out of location collection will result in its location-based functionality being disabled.







4. Collection of other data





4.1 As with most websites and mobile applications, your device sends information which may include data about you recorded by web servers as you browse our Platforms. This typically includes, but is not limited to, your device's Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, characteristics of the mobile device, Unique Device Identifier (UDID) or Mobile Equipment Identifier (MEID) ) for your mobile device, the address of the referring website (if any), the pages you visit on our website and mobile applications and the duration of your visit, and sometimes "cookies" (which can be disabled using your browser preferences) to Helps websites remember your last visit. If you are logged in, this information is associated with your personal account.



4.2 Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect precise information about the location of your mobile device. We collect, use, disclose and/or process this information for one or more purposes, including but not limited to services where you request or provide you with relevant content based on your location or allow you to share your location with other users , as part of the services under our mobile application. For most mobile devices, you can withdraw your consent for us to obtain your location information through your device settings. If you have any questions about how to disable your mobile device's location services, please contact your mobile device service provider or device manufacturer.



4.3 Much of the same information is sent to us when you view pages on our website or mobile application, when you view content and advertisements and access other software on our platform or through the Services (including but not limited to IP address, operating system, etc.); however, your device sends us information about the content, advertisements and/or software installed on the Services and Platform, and when, not page views.







5. Cookies



5.1 From time to time, we or our Authorised Service Providers and Advertising Partners may use "cookies" or other features to allow us or third parties to collect or share information about your use of our Services or Platform. These features help us improve our platform and the services we offer, help us deliver new services and features, and/or enable us and our advertising partners to provide you with more relevant content, including through remarketing. A "cookie" is an identifier stored on your computer or mobile device that records data about how and when your computer or device, service or platform is used or accessed, the number of people on our platform and other activities. We may link cookie information to personal data. Cookies also link to information about the items you choose to buy and the web pages you visit. This information is used to track your shopping cart, provide specific content of interest to you, enable our third-party advertising partners to place advertisements on sites on the Internet, and perform data analysis and monitor service usage.



5.2 You can refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that if you do this, you may not be able to use the full functionality of our platform or services.







6. How do we use the information you provide to us?



6.1 We may collect, use, disclose and/or process your personal data for one or more of the following:



consider and/or process your applications/transactions with us or your transactions or communications with third parties through the Services;

To administer, operate, provide and/or manage your use of and/or access to our Services and our Platforms (including but not limited to remembering your preferences), and your relationship with us and user account;

respond to, process, process or complete transactions and/or fulfill your requests for certain products and services and notify you of service issues and unusual account operations;

enforce our Terms of Service or any applicable End User License Agreement;

protect personal safety and the rights, property or safety of others;

For identification, verification, due diligence or understanding of your customer purposes;

assess and make decisions about your credit and risk profile and eligibility for credit products;

maintain and administer any software updates and/or other updates and support that may be required from time to time to ensure the smooth operation of our Services;

To process or facilitate customer service, carry out your instructions, process or respond to any inquiries made by or on your behalf (or allegedly made by you);

To administer and/or manage your relationship with us or your use of our Services, such as but not limited to communicating administrative information to you in relation to our Services. You acknowledge and agree that such communications from us may take place by postal correspondence, documents or notices to you, which may involve disclosing certain personal data about you to effect the same delivery and on the outer cover envelope/mail parcel;

Allow other users to interact with you, contact you, or view certain of your activities on the Platform, including notifying you on the Platform when other users send you private messages, leave comments for you on the Platform, or use social features to contact you superior;

To conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or analysis), analyze how you use our services, recommend products and/or services relevant to your interests, and improve our services or products and/or enhance your customer experience;

To allow audits and surveys to verify the size and composition of our target audience and to understand their experience with the Rakuten Services;

For marketing and advertising, and in this regard, to send you marketing and/or services related to products and/or services (including but not limited to products and/or services of third parties that Rakuten may offer) through various mediums and communications Promotional information and materials cooperate or collaborate with products or services that Rakuten (and/or its affiliates or related companies) may be selling, marketing or promoting, whether such products or services exist now or are created in the future. You may unsubscribe from receiving marketing communications at any time using the unsubscribe function in electronic marketing materials. We may use your contact information to send us and our related companies newsletters or marketing materials;

In response to legal process or as required to comply with or in accordance with any applicable legal, governmental or regulatory requirements in any relevant jurisdiction, or where we have a good faith belief that such disclosure is necessary, including, without limitation, to satisfy disclosure requirements pursuant to an obligation to Rakuten or its related companies or any legal requirement to which Affiliates are binding (including, where applicable, displaying your name, contact details and company details);

To generate statistics and research for internal and statutory reporting and/or record keeping requirements;

To conduct due diligence or other screening activities (including but not limited to background checks) in accordance with legal or regulatory obligations or risk management procedures that may be required by law or that we may have implemented;

audit our services or Rakuten's business;

Prevent or investigate any actual or suspected violation of our Terms of Service, fraud, illegal activity, negligence or misconduct, whether or not related to your use of our Services or any other matter arising out of your relationship with us;

Respond to any threatening or actual claims made against Rakuten or other claims that any Content violates the rights of third parties;

store, host, back up (whether for disaster recovery or otherwise) your personal data, whether in your jurisdiction or outside your jurisdiction;

Process and/or facilitate business asset transactions or potential business asset transactions if such transactions involve Rakuten as a participant or only an affiliate or affiliate of Rakuten as a participant or involve Rakuten and/or any one or more of Rakuten’s Affiliates or affiliates as participants, and there may be other third party organizations involved in the transaction. "Commercial Asset Transaction" means the purchase, sale, lease, merger, consolidation or any other acquisition, disposition or financing of an organization or part of an organization or any business or asset of an organization; and/or

Any other purposes for which we notify you with your consent.

(collectively, the "Purpose").



6.2 You acknowledge, agree and agree that Rakuten may access, store and disclose your account information and content if required to do so by law or a court or any governmental or regulatory authority having jurisdiction over Rakuten. believe that such access retention or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with the requirements of any governmental or regulatory authority having jurisdiction over Rakuten; (c) enforce Rakuten Terms of Service or this Privacy Policy; ( d) respond to any threatening or actual claims made against Rakuten or other claims that any content violates the rights of third parties; (e) respond to your customer service requests; (f) protect the rights, property or rights of Rakuten, its users and/or the public or Personal safety.



6.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the current circumstances, such purposes may not appear above. However, we will notify you of such other purposes when we obtain your consent, unless privacy laws permit the processing of applicable data without your consent.







7. How does the store protect and retain customer information?



7.1 We implement various security measures and endeavour to ensure the security of your personal data on our systems. User personal data is contained behind secure networks and only accessible to a limited number of employees with special access rights to such systems. However, it is inevitable that absolute security cannot be guaranteed.



7.2 We will retain personal data in accordance with privacy laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we reasonably determine that (i) retaining such personal data no longer satisfies the purpose for which it was collected; (ii) it is no longer necessary for any legal or business purpose Retention; (iii) no other legitimate interests require further retention of such personal data. If you stop using the Platform, or your consent to use the Platform and/or Services is terminated or revoked, we may continue to store, use and/or disclose your personal data in accordance with this Privacy Policy and our obligations under privacy laws. According to Applicable law, we may process your personal data securely and without prior notice to you.







8. Does Rakuten disclose the information it collects from visitors to the outside world?



8.1 In conducting our business, we will/may need to use, process, disclose and/or transfer your personal data to our third party service providers, agents and/or our affiliates or related companies, and/or or other third parties, which may be located in or outside Singapore for one or more of the above. Such third party service providers, agents and/or affiliates or related companies and/or other third parties will process your personal data on our behalf or otherwise for one or more of the above. We endeavour to ensure that third parties and our affiliates protect your personal data from unauthorized access, collection, use, disclosure, processing or similar risks, and retain your personal data only for as long as required above Data Purpose.



our subsidiaries, affiliates and related companies;

Buyers or sellers with whom you transact or interact on the Platform, or in connection with your use of the Services for the above purposes;

other users of our platform for one or more of the above;

Contractors, agents, service providers and other third parties we use to support our business. These include, but are not limited to, parties that provide administrative or other services to us, such as mailing companies, logistics service providers, financial service providers, advertising and marketing partners, telecommunications companies, information technology companies and data centres;

A government or regulatory authority having jurisdiction over Rakuten or as permitted by Section 6.2;

Purchaser or other successor in the event of a merger, divestiture, reorganization, reorganization, dissolution or other sale or transfer of some or all of Rakuten's assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding in which Rakuten holds personal data about users of our services are assets transferred; or counterparties in commercial asset transactions with Rakuten or any of its affiliates or related companies; and

Third parties to whom we disclose for one or more projects and such third parties in turn collect and process your personal data for one or more projects.

8.2 We may share User Information, including statistical and demographic information about our users and information about their use of the Services, with advertising partners and third-party providers of advertising, remarketing and/or other programming.



8.3 For the avoidance of doubt, to the extent that privacy laws or other applicable laws permit organisations such as us to collect, use or disclose your personal data without your consent, such consent granted by law shall continue to apply. In accordance with the above and subject to applicable law, we may use your personal data for recognized legal grounds, including to comply with our legal obligations, to perform our contract with you, to achieve legitimate interests, and the reasons for our use of the data outweigh any damage to your data protection rights, or where necessary in connection with legal claims.



8.4 Personal data transmitted to or contained on the website may be unlawfully intercepted or accessed by third parties, technology may fail or not work as intended, or information may be accessed, misused or misused by someone through no fault of ours. Nonetheless, we will deploy reasonable security measures to protect your personal data as required by privacy laws; however, absolute security cannot be guaranteed, such as but not limited to when malicious and sophisticated hacking attacks lead to unauthorized is not our fault at the time of disclosure.



8.5 Rakuten allows you to share videos from YouTube in the Rakuten Live feature (“YouTube Content”). For this purpose, Rakuten uses the YouTube API service provided by YouTube. By using shared YouTube content, you hereby agree to be bound by the Google Privacy Policy (http://www.google.com/policies/privacy).



8.6 In accordance with Rakuten's Terms of Service, the User (including any employee, agent, representative or any other person acting on or on behalf of the User) hereby agrees that by using the Service ("Recipient") they will (i) comply with all applicable privacy laws relating to any such data, including any collection, processing, storage or transmission or transmission of such data; (ii) users who have permitted Rakuten or the recipient to collect their personal data (“disclosing party”) from the recipient (iii) in each case of (ii) and (iii) above, to allow Rakuten or the disclosing party to review the information the recipient has collected about them,



8.7 Notwithstanding anything herein, the Seller (including any employee, agent, representative, or any other person acting on or on behalf of the User) shall comply with all applicable privacy laws and shall comply with all applicable privacy laws for any buyer received from Rakuten. (i) shall not use such Buyer’s Personal Data except as reasonably necessary to respond to Buyer’s inquiries and to respond, process, process or complete transactions without Buyer’s and Rakuten’s prior written consent necessary; (ii) the use of such information to contact Buyers outside of the Rakuten Platform should be avoided; (iii) such Buyer’s personal data should not be disclosed to any unauthorized third party without the prior written consent of Buyer and Rakuten; ( iv) Adequate security measures shall be taken to protect the personal data possessed by each Rakuten user, such data shall be retained only for the period specified above for the purposes and privacy laws, and such data shall be deleted or returned upon receipt To Rakuten any request from Rakuten or as soon as reasonably reasonable after the transaction is completed; (v) notify Rakuten's Personal Data Protection Officer at bussine@Rakuten-worldbusinesscenter.com in the event of any potential data breach or other loss of such user data.





9. Children's Information



9.1 The Services are not intended for children under the age of 13. We do not knowingly collect or maintain any personal data or non-personally identifiable information from anyone under the age of 13, and no part of our Platform or other Services is directed to children under the age of 13. As a parent or legal guardian, please do not allow such children in your care to submit personal data to Rakuten. If the personal data of a child under the age of 13 in your care is disclosed to Rakuten, you hereby consent to the processing of the child's personal data and accept and agree to be bound by this policy on behalf of the child. We will close any accounts dedicated to such children and will delete and/or delete any personal data we believe has been submitted by any child under the age of 13 without parental consent.







10. Information Collected by Third Parties



10.1 Our Platform uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses cookies (text files placed on your device) to help the platform analyze how users use the platform. The information generated by the cookie about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the platform, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required by law, or third parties process the information on Google's behalf.



10.2 We and third parties may from time to time provide software application downloads for your use through the Platform or Services. These applications may individually access and allow third parties to view your identifiable information such as your name, user ID, IP address of your device or other information such as any cookies you may have previously installed or installed for you through the first Third-party software applications or websites. Additionally, these applications may ask you to provide additional information directly to third parties. Rakuten does not own or control the third-party products or services offered through these applications. We encourage you to read the terms and other policies posted by such third parties on their websites or elsewhere.





11. DISCLAIMER REGARDING SECURITY AND THIRD PARTY WEBSITES



11.1 We do not guarantee the security of personal data and/or other information you provide on third party websites. We do implement various security measures to maintain the security of your personal data in our possession or control. Your personal data is contained behind secure networks, accessible only to a limited number of persons with special access rights to such systems, and is required to keep personal data confidential. We provide the use of secure servers when you place an order or access your personal data. All personal data or sensitive information you provide is encrypted into our database and can only be accessed as described above.



11.2 In order to provide you with greater value, we may select various third-party websites to link to and frame within the Platform. We may also engage in co-branding and other relationships to provide e-commerce and other services and features to our visitors. These linked sites have separate and independent privacy policies and security arrangements. Even if third parties are affiliated with us, we have no control over these linked sites, each of which has independent privacy and data collection practices independent of ours. We may not receive data collected by our co-branding partners or third-party websites (even if available on or through our platform).



11.3 We are therefore not responsible or liable for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are for your convenience only, and you access them at your own risk. Nonetheless, we seek to protect the integrity of our platform and the links placed on each platform, so any feedback on these linked sites is welcome (including, but not limited to, if a particular link does not work).







12. Will Rakuten transfer your information overseas?



12.1 Your personal data and/or information may be transferred, stored or processed outside your country for one or more projects. In most cases, we process your personal data in Singapore, where our servers are located. Rakuten will only transfer your information overseas in accordance with privacy laws.





13. How do you withdraw consent, request access or correct the information you have provided to us?



13.1 Withdrawal of consent



13.1.1 You may withdraw your interest in the collection, use and/or disclosure and/or request deletion of your personal data in our possession or control by emailing our Personal Data Protection Officer at Rakutenshopeng@gmail.com consent. We will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Act and other applicable laws. However, your withdrawal of consent may mean that we will no longer be able to provide you with services and we may be required to terminate your existing relationship and/or your contract with us.






13.2 Request to access or correct personal data



13.2.1 If you have an account with us, you can access and/or correct your personal data currently in our possession or control in person through the Account Settings page on the Platform. If you do not have an account with us, you may request access and/or correction of your personal data currently in our possession or control by submitting a written request to us. We will need sufficient information from you to determine your identity and the nature of your request in order to be able to process your request. Therefore, please submit your written request to our Personal Data Protection Officer by sending an email to bussine@Rakuten-worldbusinesscenter.com.



13.2.2 We may charge you a reasonable fee for processing and processing your request to access your personal data. If we elect to charge, we will provide you with a written estimate of the fee we will charge. Please note that we are not required to respond to or process your request for access unless you agree to pay a fee.



13.2.3 We reserve the right to refuse correction of your personal data in accordance with the provisions of privacy laws, if they request and/or authorize organisations to refuse correction of personal data in specified circumstances.







14. Questions, concerns or complaints? contact us



14.1 If you have any questions or concerns about our privacy practices, we welcome you to contact us by email:Rakutenshopeng@gmail.com





Last Modified: October 1, 2022